Где можно получить дополнительную информацию
“The effect of attribute alignability on service evaluation: The moderating role of uncertainty”, Jin Sun, Heah Tat Keh and Angela Y. Lee, Journal of Consumer Research, Vol. 39, No. 4, 2012.
Данный текст является ознакомительным фрагментом.
Где можно получить дополнительную информацию “Decision making under stress: Scanning of alternatives under controllable and uncontrollable threats”, Giora Keinan, Journal of Personality and Social Psychology, Vol. 52, No. 3, 1987.“Stress and decision-making in humans: Performance is related to Cortisol reactivity, albeit differently in men and women”, Ruud van den Bos, Marlies Harteveld and Hein Stoop, Psychoneuroendocrinology, Vol. 34, No. 10,
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Где можно получить дополнительную информацию George Akerlof and Robert J. Shiller, Animal Spirits: How Human Psychology Drives the Economy, and Why It Matters for Global Capitalism, Princeton University Press,
Где можно получить дополнительную информацию “A constant error on psychological ratings”, E. L. Thorndike, Journal of Applied Psychology, Vol. 4, No. 1, 1920.Phil Rosenzweig, The Halo Effect, The Free Press, 2007[20].Laurence J. Peter and Raymond Hull, The Peter Principle: Why Things Always Go Wrong, William Morrow & Company,
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Где можно получить дополнительную информацию “‘Evidence from two large field experiments that peer comparison feedback can reduce residential energy usage”, Ian Ayres, Sophie Raseman and Alice Shih, The Journal of Law, Economics & Organization, August 2012.“A room with a viewpoint: Using social norms to motivate environmental conservation in hotels”, Noah J. Goldstein, Robert B. Cialdini and Vladas Griskevicius, Journal of Consumer
Где можно получить дополнительную информацию “Investing in karma: When wanting promotes helping”, Benjamin A. Converse, Jane L. Risen and Travis J. Carter, Psychological Science, July
Где можно получить дополнительную информацию “‘How power corrupts relationships: Cynical attributions for others’ generous acts”, M. Ena Inesi, Deborah H. Gruenfeld and Adam D. Galinsky, Journal of Experimental Social Psychology, Vol. 48, No. 4,
Где можно получить дополнительную информацию James W. Pennebaker, The Secret Life of Pronouns: What Our Words Say About Us, Bloomsbury Publishing, 2011.“Your use of pronouns reveals your personality”, James W. Pennebaker, Harvard Business Review, December
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Где можно получить дополнительную информацию “Service provider hostility and service quality”, Lorna Doucet, Academy of Management Journal, Vol. 47, No. 5,
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Где можно получить дополнительную информацию Paul Lawrence and Nitin Nohria, Driven: How Human Nature Shapes Organizations, Jossey-Bass, 2002.“Can losing lead to winning?”, Jonah Berger and Devin Pope, Management Science, Vol. 57, No. 5,