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“Service provider hostility and service quality”, Lorna Doucet, Academy of Management Journal, Vol. 47, No. 5, 2004.
Данный текст является ознакомительным фрагментом.
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Где можно получить дополнительную информацию “Service provider hostility and service quality”, Lorna Doucet, Academy of Management Journal, Vol. 47, No. 5,
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