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В создании этой книги нам помогли следующие источники:Gebelein, Susan H., Kristie J. Nelson-Neuhaus, Carol J. Skube, David G. Lee, Lisa A. Stevens, Lowell W. Hellervik, and Brian L. Davis. Successful Manager’s Handbook. 7th ed. Minneapolis, MN: Personnel Decisions International, 2004.Harmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann,
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